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Systems Project Analyst in Addison, TX at Pinnacle

Date Posted: 4/10/2019

Job Snapshot

Job Description

Location: Regional Office - Addison, TX

Pinnacle is a national real estate provider that manages and invests in multifamily residential communities. As one of the nation’s largest third-party managers of multifamily housing, Pinnacle serves 32 states. Headquartered in Dallas, Pinnacle has offices in 16 cities across the nation.


 The primary function of this position is to perform and manage systems training for Pinnacle team members, primarily focusing in the areas of new portfolio acquisitions and new product rollout and support.  This position will have a leadership role in the development of training documents and videos related to the implementation of national property management software products and associated ancillary products. Regular interaction with the PMO and involvement in product testing and rollout planning is expected, as well as communication with operations team leads for property transitions.



  • Develop systems training documents and videos  
  • Train on new software applications including train-the-trainer sessions for L&D team members and designated training assistants in the PILOT program.
  • Ensure on-going training curriculum and related documentation are current and accurate through a scheduled audit process in collaboration with Learning and Development team members and PMO.
  • Develop communication regarding updates to systems applications and policies
  • Maintain systems training resources on the Pinnacle Intranet, in the LMS and in the systems training database.  
  • Represent Training Department on calls for acquisitions, new product rollouts and other initiatives as scheduled by the PMO and vendors to provide information on product testing, project communication plan and training material production.
  •  Identify post-transition setup and product issues in collaboration with Systems Training Manager and other internal team members and report to PMO and IT for resolution.
  • Work closely with PMO (Project Management Office) and Yardi teams on product review, testing, policy, administration and functionality, change management strategy, training and official communication.
  • Establish and execute project communication plan to key stakeholders.
  • Identify initial training needs and supplemental resources related to new property and portfolio acquisitions and new product rollout training. 
  • Identify and review select vendors or consultants to meet project needs. Monitor and report on project milestones and deliverables.
  • Assess customer needs and priorities and identify appropriate internal and external support resources.
  • Confer with project personnel to identify and resolve problems
  • Submit project deliverables, ensuring adherence to quality standards
  • Achieve high productivity through reliable and punctual attendance and reports any tardiness, attendance and disciplinary issues to. immediate supervisor
  • Other duties as assigned

Job Requirements


To perform the role successfully, an individual must be able to perform all essential functions satisfactorily. The requirements define the knowledge, skill, and/or ability necessary to perform the essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

  • Able to communicate effectively both verbally and in written communications
  • Strong attention to detail and ability to meet regular deadlines
  • Strong analytical & problem-solving skills
  • Excellent customer service and interpersonal skills; ability to relate to others
  • Excellent organizational skills and the ability to juggle a variety of tasks and to work and make decisions under stress
  • Strong analytical & problem-solving skills
  • Strong teamwork, interpersonal and management skills
  • Demonstrated experience in technical writing
  • Demonstrated experience in video production and editing
  • Strong working knowledge of Microsoft Project and Microsoft PowerPoint
  • Extensive hands on experience with property management software
  • Proficient with Microsoft Office
  • Professional appearance, good organizational and verbal skills and proven ability to motivate a group or individuals to achieve excellence
  • Ability to maintain a high level of confidentiality. Strong customer satisfaction skills, team player and high accountability level.


  • Preferred minimum of a Bachelor’s degree or equivalent work experience required
  • Preferred minimum of two (2) years job-related experience
  • Preferred minimum of two (2) years’ experience with Yardi/RealPage Property Management Software Applications
  • Preferred minimum of two (2) years’ experience in technical writing
  • Preferred minimum of two (2) years’ experience in video production/editing
  • Real estate industry experience preferred


Travel will be required within the continental United States.