Area Manager in Nashville, TN at Pinnacle

Date Posted: 10/1/2020

Job Snapshot

Job Description

Location: Regional Office - Nashville, TN

Pinnacle is a national real estate provider that manages and invests in multifamily residential communities. As one of the nation’s largest third-party managers of multifamily housing, Pinnacle serves 32 states. Headquartered in Dallas, Pinnacle has offices in 16 cities across the nation.

Pinnacle provides its team members with an exceptional company culture. Every team member plays a vital role at Pinnacle, so we provide them with the training, support and tools needed for success. Pinnacle offers exceptional career paths, and joining our team can lead to an exciting and fast-paced career. We are looking for true team-players who want to learn and advance in the industry.

We offer a total compensation and benefits package to help with your needs today and build for your future tomorrow. Pinnacle values diversity and is committed to equal opportunity in employment. We offer a safe, healthy work environment for employees through a commitment to maintaining a drug-free workplace. At Pinnacle, success is about more than having a healthy bottom line, and we are committed to making Pinnacle an amazing and unique place to work for each member of our team.

The Area Manager oversees an assigned portfolio or a multi-faceted property in a designated geographic area. This position works closely with the ownership group to provide consistency in operations throughout their portfolio as well as provide a single point of contact for the client. The Area Manager will have some direct property oversight in addition to assisting and directing Property Managers in the portfolio.

Essential Job Functions:
• Operations - Ensuring the smooth running of each community in partnership with the Asset Manager and Regional Property Manager. Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
• Customer service - Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation and profitability.
• People development - Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance and management personnel, in order to maximize their engagement and minimize turnover.
• Marketing - Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs.
• Leading by example - Instilling, maintaining and modeling the Pinnacle mission to be the best national management company.
• Supervise day-to-day operations of entire on-site team, ensuring that all Pinnacle policies and procedures are being followed.
• Maintain effective on-site staff through interviewing, hiring, and terminating as necessary.
• Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
• Manage and maintain all aspects of overall community budget and finances
• Work with leasing staff to ensure that leasing/marketing goals are being met.
• Maintain positive relations with all community vendors.
• Coordinate special projects as requested by supervisor.
• Perform any other related duties as required or assigned.


Job Requirements

Skills And Abilities:
• Effective communication and customer service skills
• Work involves highly confidential and sensitive information; sound judgement and discretion is essential
• Strong interpersonal skills and the ability to work under time constraints
• Strong project management, analytical and research skills with a demonstrated ability to manage projects from inception through completion

Education/ Experience:
• High school diploma, Bachelor’s degree preferred
• 5+ years of on-site property management experience; multi-unit experience a plus.
• Excellent oral and written communication skills
• Experience in supervisory role and managing staff
• Experience in writing and maintaining budgets
• Proficient in Yardi property management software or other similar property management software
• General office, bookkeeping and sales skills
• Computer literate, including Microsoft Office Suite
• Must be detail oriented and able to focus with frequent interruptions
• Maintains confidence and protects operations of business by keep information confidential

Required Certifications, Licenses, Registrations:
Real estate license as required by state law; Industry designations a plus.

Supervisory Responsibilities:
Oversee entire staff within assigned portfolio

Working Conditions:
• Ability to operate in an open work area with moderate everyday noise
• Ability to work from multiple locations
• Ability to perform other duties as required

Travel Requirements:
Must be able to travel to multiple property locations on a regular basis; ability to travel to offsite locations as needed for meetings, training, etc…


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