Concierge/Tenant Services in Mission Viejo, CA at Pinnacle

Date Posted: 9/7/2018

Job Snapshot

Job Description

Location: Heritage Villas – aff46912

Pinnacle is a national real estate provider that manages and invests in multifamily residential communities. As one of the nation’s largest third-party managers of multifamily housing, Pinnacle serves 32 states. Headquartered in Dallas, Pinnacle has offices in 16 cities across the nation.

Pinnacle provides its team members with an exceptional company culture. Every team member plays a vital role at Pinnacle, so we provide them with the training, support and tools needed for success. Pinnacle offers exceptional career paths, and joining our team can lead to an exciting and fast-paced career. We are looking for true team-players who want to learn and advance in the industry.

We offer a total compensation and benefits package to help with your needs today and build for your future tomorrow. Pinnacle values diversity and is committed to equal opportunity in employment. We offer a safe, healthy work environment for employees through a commitment to maintaining a drug-free workplace. At Pinnacle, success is about more than having a healthy bottom line, and we are committed to making Pinnacle an amazing and unique place to work for each member of our team.

Summary:
The Concierge staff provides excellent customer service to all owners, residents, prospective residents, guests, and vendors.  Concierge staff members are the face of the property and promote a sense of community. 

 

Job Requirements

Essential Functions/Responsibilities:
• Specific duties include, but are not limited to:  welcoming resident guests, after hours package pickup, addressing resident inquiries and concerns, updating communication logs on active buildings, etc.
• Provide resources to our customers and an open and welcoming environment for our residents, customers, vendors and neighbors.
• Acquire a broad knowledge of the community and the surrounding area
• Build strong relationships with current and future members of the apartment community.
• Marketing the property
• Maintain positive relationships with residents to ensure that communication between residents and community representatives is open and effective
• Assist with on and off site resident events and initiatives
• Social Media posting, Blogging, and Internet Presence
• Work as part of the site team to ensure that each event is a sociable and pleasurable environment
• Answer the concierge phone line
• Ensure that the Community Amenities area has proper inventory
• Proactive communication with Management for issues or concerns
• Review the Activity Log and be ready to begin work at the commencement of the shift
• Maintain an appropriate level of confidentiality in regards to the residents
• Adhere to all property guidelines and standards of performance
• Maintain work area to an appropriate level of presentation
• Other duties as assigned

Education/Experience:
• High school diploma
• 1-3 years in an upscale customer service/concierge setting preferred
• Existing knowledge of neighborhood and community preferred

Other Requirements:
• Must be able to speak, write and communicate effectively in English
• Must maintain professional appearance and comply with prescribed dress code policy
• Ability to cope in a fast-pace environment and ability to work under minimal supervision

Physical Demands:
• Ability to sit for extended periods of time, moderate standing, reaching, walking, stooping, and lifting
• Ability to lift and/or move up to 20 pounds

Pinnacle has grown to become America's largest apartment manager through many different successes. Yet, in today's ultra-competitive market, each success must fuel the next and speed is essential in the ongoing race to lead the industry.