Regional Training Manager in Raleigh, NC at Pinnacle

Date Posted: 3/21/2020

Job Snapshot

Job Description

Location: Regional Office - Atlanta, GA

Pinnacle is a national real estate provider that manages and invests in multifamily residential communities. As one of the nation’s largest third-party managers of multifamily housing, Pinnacle serves 32 states. Headquartered in Dallas, Pinnacle has offices in 16 cities across the nation.

Pinnacle provides its team members with an exceptional company culture. Every team member plays a vital role at Pinnacle, so we provide them with the training, support and tools needed for success. Pinnacle offers exceptional career paths, and joining our team can lead to an exciting and fast-paced career. We are looking for true team-players who want to learn and advance in the industry. 

We offer a total compensation and benefits package to help with your needs today and build for your future tomorrow. Pinnacle values diversity and is committed to equal opportunity in employment. We offer a safe, healthy work environment for employees through a commitment to maintaining a drug-free workplace. At Pinnacle, success is about more than having a healthy bottom line, and we are committed to making Pinnacle an amazing and unique place to work for each member of our team.

About the job...


The primary function of this position is to perform and facilitate live and virtual training for Pinnacle team members in a dedicated region, primarily focusing in the areas of Soft Skill Operational Training, systems training, and job specific requirements for all team members working at Pinnacle properties.  This position will also provide high level support in the areas of Property Marketing and New Hire Onboarding.  The Regional Trainer will assist in the development of national curriculum, policies and the implementation of various company initiatives.



  • Facilitate operational soft skill and systems live and web-based Instructor Led Training
  • Assists in the development of eLearning, video and additional educational resources with training teams and various business disciplines of the company
  • Assist in the process of transitioning assets by working with Regional Managers and site teams at new property acquisitions to ensure appropriate training for new team members         
  • Report on critical needs and performance trends
  • Support new team members and hiring managers during the initial onboarding process
  • Ensure new and existing team members s meet initial and annual training requirements by required deadlines and provide regular course completion reports
  • Provide additional reporting on key performance indicators for all team members in the assigned region including shop evaluations, Accounting Software reports, etc.
  • Assist in the development and execution of professional development and mentor programs for associates
  • Assist PMO (Project Management Office) and Application Support teams as needed on various initiatives and implementations
  • Assist in establishment and execution of project communication plan and represent the Learning and Development team at national and regional leadership meetings.
  • Identify need for and assume ownership for supplemental project resources  
  • Monitor or track project milestones and provide high quality deliverables by specified deadlines
  • Schedule and facilitate meetings and training sessions related to initiatives and maintain a regular travel and course schedule within budget parameters provided.
  • Assess current or future customer needs and priorities through communicating directly with customers, conducting surveys, or other methods
  • Confer with regional leadership and team members to identify and resolve problems
  • Other duties as assigned

Job Requirements


  • Able to communicate effectively both verbally and in written communications
  • Strong analytical & problem-solving skills
  • Excellent customer service, teamwork and interpersonal skills; ability to relate to others
  • Excellent organizational skills and the ability to juggle a variety of tasks and make

               decisions under stress

  • Strong analytical & problem-solving skills
  • Demonstrated professional Instructor Led Training in a virtual and live setting
  • Demonstrated business experience with Accounting and Accounts Payable
  • Hands on experience with software training and soft skill operational training
  • Advanced proficiency with Microsoft Office
  • Professional appearance
  • Excellent organizational and verbal skills with proven ability to motivate a group or individuals to achieve excellence
  • Ability to maintain a high level of confidentiality
  • Strong self-direction and high accountability level



  •  Preferred minimum of Bachelor’s degree or equivalent work experience required
  • Required minimum of two (2) years multi-family housing related experience
  • Required minimum of two (2) years of experience with Property Management Software
  • Preferred minimum of two (2) years of experience with Yardi software
  • Preferred minimum of two (2) years of experience in Learning and Development/Training



  • Preferred Professional training certification




The job is considered light in physical demand. Verbal and auditory ability required in order to communicate in person and by telephone. Must be able to sit and / or stand up to eight hours per day. Must have close and distance vision and the ability to adjust focus. Must be able to finger and grasp. Physical activities include computer keyboard operation, and frequent verbalization of ideas. Work requires high attention and mental demands including the ability to prioritize and process information with accuracy and clarity. Must be able to travel independently.




General office environment




Travel is required within the continental United States.  Up to 80% of time.