Resident Account Coordinator in College Park, MD at Pinnacle

Date Posted: 9/27/2019

Job Snapshot

Job Description

Location: Terrapin Row- STU48121

Pinnacle Campus Living owns and/or manages 17,000 beds, and at 35 Universities, from San Diego, California to Syracuse, New York. Since the real emergence of student housing in the 1980s, we have been defining and shaping the business and we continue to be change-agents.

Job Summary:

The Resident Account Coordinator is responsible for assisting the General Manager (GM). Duties include and not limited to: ensuring all traffic, prospect, leasing, renewal and revenue data is accurate, producing daily, weekly and monthly activity and operating reports and that resident files are correctly maintained. They also work with the General Manager to ensure that all activities are conducted in compliance with all local, state and federal employment, housing, safety, landlord/tenant and real estate laws.


  • Work with the GM and other members of the property team to maximize revenues and adhere to budgeted cost parameters. Coordinate with collection agencies to ensure all monies are collected as due and that all revenue data is posted correctly in the on-site property management software.
  • Process service requests from residents and work with property team to ensure adherence to customer service standards. Work with on-site staff to ensure that resident issues are dealt with in a timely manner and that proper follow through is done. Assist GM with scheduling, organizing and hosting resident functions.
  • Compile data for special and periodic reports as requested. Work with legal counsel and local officials to perform evictions as required.
  • Support the GM to ensure adherence to company and state safety standards, policies and procedures. As required, inspects units, common areas and property to ensure adherence to property standards. Works with property manager to ensure that all safety inspections are completed as required and ensures adherence to company key control policies.
  • Place resident needs and requests as a number one priority and follows up with the resident to assure satisfaction. This applies to both internal and external needs. Maintain awareness of customer acceptance and patronage of facility.
  • Works with the GM and team to schedule turn keys and ensures apartment units are available for schedule resident move in.
  • As necessary, completes all required paperwork for all liability, workers’ compensation and property insurance claims.
  • Shows and leases apartments as necessary.
  • Achieves high productivity through reliable and punctual attendance and report any tardiness, attendance, and disciplinary issues to immediate supervisor.
  • Achieves high productivity through reliable and punctual attendance and report any tardiness, attendance, and disciplinary issues to immediate supervisor.

Job Requirements


  • Knowledge or experience in computer PC’s and software.
  • Ability to communicate effectively with all levels of staff and supervisor.
  • Preference and ability to work well with others.
  • Self-motivated and self-directed.
  • Preference for detailed and meticulous work.
  • Ability to assert oneself and a high level of self-confidence.
  • Ability to work without direct supervision and under varying degrees of pressure.
  • Internal focus on controls and reporting.
  • Perseverance to accomplish and successfully implement long-term goals.


  • Bachelor’s Degree (preferred).
  • Experience in property management is a must, preferably student housing.