Sales and Performance Coordinator in Addison, TX at Pinnacle

Date Posted: 7/12/2019

Job Snapshot

Job Description

Location: Regional Office - Addison, TX

Pinnacle is a national real estate provider that manages and invests in multifamily residential communities. As one of the nation’s largest third-party managers of multifamily housing, Pinnacle serves 35 states and 25 major metropolitan areas. Headquartered in Dallas, Pinnacle has city offices in 10 states across the nation. 

Pinnacle provides its team members with an exceptional company culture. Every team member plays a vital role at Pinnacle, so we provide them with the training, support and tools needed for success. Pinnacle offers exceptional career paths, and joining our team can lead to an exciting and fast-paced career. We are looking for true team-players who want to learn and advance in the industry. 

We offer a total compensation and benefits package to help with your needs today and build for your future tomorrow. Pinnacle values diversity and is committed to equal opportunity in employment. We offer a safe, healthy work environment for employees through a commitment to maintaining a drug-free workplace. At Pinnacle, success is about more than having a healthy bottom line, and we are committed to making Pinnacle an amazing and unique place to work for each member of our team.

Job Summary:

The Sales and Performance Coordinator position is located in the Dallas Corporate Office and is a full-time position in the Risk Management Department.   The Sales and Performance Coordinator exercises discretion and independent judgment facilitating all aspects of the Renters Insurance program as well as the Vendor Management program.   The Sales and Performance Coordinator will oversee the programs to ensure they achieve expected results and will perform a variety of duties which include but are not limited to training, sales management, compliance, and process analysis, alignment, and implementation.  This is a corporate-level position with responsibilities covering the nationwide property portfolio.



Renters Insurance 

  • Trains operational leaders on all aspects of department processes and sales programs. Training is most commonly via phone and web meetings, though in-person training is also required.
  • Develops, implements, and oversees sales incentive programs; securing funding from in-house budgets and vendor partners. Partner with stakeholders to market and ensure desired results are achieved.
  • Responsible for program compliance and adherence to specified program goals.
  • Primary element of this job is focused on sales of renters insurance product.  This focus requires decision making responsibilities and the ability to propose and make changes to existing policies and practices.

Vendor Management

  • Overall management of Pinnacle’s vendor credentialing program to include process management, provider management, process improvement, vendor relationships and compliance.
  • Helps develop, implement, and oversee sales incentive programs; securing funding from in-house budgets and vendor partners. Partner with stakeholders to market and ensure desired results are achieved.
  • May be responsible for special projects and other vendor management duties


ESSENTIAL FUNCTIONS:   Applicable to both Vendor Management and Renters Insurance 

  • Serves as a subject matter expert on Risk departmental processes, objectives, and deliverables.
  • Executes one-on-one calls with key leaders to encourage sales execution, alert of compliance issues, and gather feedback on pain points.
  • Participates in onboarding new properties and new operational leaders to ensure proper credentialing, training, and support for successful execution of sales and compliance objectives.
  • Identify, recommend, and implement improvements to ensure sales growth, user satisfaction, and compliance.
  • Collaborates with all levels of management to gain stakeholder support for departmental initiatives.
  • Prepares and distributes reporting on sales performance, analytics, one on one meetings, and process compliance.
  • Manages and reports on improvement and onboarding projects.
  • Achieves desired sales results through leveraging strong relationships with operations.
  • Coordinates with all Risk Management personnel to ensure alignment and execution. Escalate as necessary.
  • Achieves high productivity through reliable and punctual attendance and reports any tardiness, attendance and disciplinary issues to immediate supervisor
  • May be responsible for special projects and other risk and insurance duties as required.
  • Perform other duties as necessary.

Job Requirements


  • Ability to successfully influence busy, indirect, non-incentivized remote workforce to achieve desired results.
  • Strong interpersonal skills to successfully inspire, motivate, empower and lead direct or indirect reports in alignment with the mission, vision, and core values of the company and department.
  • Skilled at formal and informal training and coaching others for professional growth.
  • Excellent verbal and written communication skills
  • High level of emotional intelligence and ability to think critically and solve complex problems and work in an independent manner.
  • Understands wide ranging technical processes.
  • Functional knowledge of position-specific software and excellent understanding of Microsoft Office products to leverage and create workflow efficiencies in a challenging environment.


  • Must have at least 3 years of sales support or customer service experience and a strong working knowledge of training and sales best practices.
  • College degree preferred



Rare instances where travel is required